Refund Policy

APEX TECH WEB SERVICES INC. (Alberta Corporation #122838714) is committed to client satisfaction. This Refund Policy outlines the terms under which refunds and cancellations are handled for our digital marketing and IT services.

1. Service Cancellation

Clients may cancel ongoing service agreements by providing 30 days written notice to support@apextechws.com. Upon cancellation:

• All work completed up to the cancellation date will be invoiced and payable
• Any prepaid amounts for services not yet rendered will be refunded on a pro-rata basis
• Work in progress at the time of cancellation will be completed and billed at the agreed rate

2. Project-Based Services

For one-time project engagements (website development, campaign setup, IT configuration):

• Before project commencement: Full refund of any deposit paid, minus a 10% administrative fee
• After project commencement (less than 25% complete): 50% refund of deposit
• After project is 25% or more complete: No refund of deposit; client is responsible for payment of work completed
• After project delivery and client approval: No refunds are available once deliverables have been accepted

3. Monthly Retainer Services

For ongoing monthly services (SEO, social media management, PPC management):

• Monthly fees are non-refundable once the service period has commenced
• Cancellation with 30 days notice will stop billing from the next billing cycle
• No partial month refunds are provided

4. Unsatisfactory Service

If you are dissatisfied with our services, please contact us within 14 days of service delivery at support@apextechws.com. We will work diligently to resolve any issues. If we are unable to resolve the issue to a reasonable standard, we may offer a partial credit or service revision at our discretion.

5. Chargebacks

We encourage clients to contact us directly to resolve any billing disputes before initiating a chargeback with their payment provider. Unwarranted chargebacks may result in suspension of services and may be subject to a chargeback dispute fee of $50 CAD.

6. Refund Processing

Approved refunds will be processed within 7-10 business days to the original payment method. Refunds to credit cards may take an additional 3-5 business days to appear on your statement depending on your financial institution.

7. Non-Refundable Items

The following are non-refundable under any circumstances:

• Third-party advertising spend (Google Ads, Facebook Ads, etc.) already deployed
• Domain registration and hosting fees paid to third-party providers
• Software licenses or subscriptions purchased on behalf of the client
• Rush or expedited service fees

8. Contact for Refund Requests

• Email: support@apextechws.com
• Phone: (403) 555-1234
• Address: 1060 Watt Prom SW, Edmonton, Alberta T6X 1T7, Canada
• Response Time: Within 2 business days